When you reserve an appointment with me, you are agreeing to the minimum service price for that appointment, with the understanding that pricing is on an “and up” basis.  If your late arrival prevents me from performing the full service in the time allotted for your appointment, I reserve the right to charge you in full for the service, reschedule you with a late arrival fee, or charge you a no show fee, which is payment in full for the time was reserved as I would be unable to fill that spot.

 

Cancellations/Rescheduling

I understand that sometimes schedule adjustments are necessary. Therefore, I respectfully require 48 hours notice for cancellations or changes to the services schedule. Should an appointment be canceled or rescheduled without a 48 hour notice, you will be charged 50% of the reserved service/time block. If you need to reschedule or cancel an appointment, please contact me via text at 810-434-2161 with a 48 hour notice. I will connect with you within 48 hours to follow up.

 

Credit Cards

To schedule an appointment, your credit card information must be on file. It is my obligation to protect this information.

 

SAME DAY CANCELLATIONS

Same day cancellations are the same as no-call no-shows. You will be charged 100% of the total booked service. (Illness does not excuse same day cancellations unless medical emergency) 

 

NO CALL/NO SHOWS

No call/no shows will be charged 100% of the service.

 

REFUNDS

I do not offer refunds under any circumstances.

 

COLOR ADJUSTMENTS

Here at Level Ten Studio I strive to provide the highest level of service. Should you wish to have a color or gloss adjustment, please contact me within five days of your original appointment.

 

Extension Deposits

All extension deposits made upon booking all initial installation appointments are 100% nonrefundable.

 

No children or additional guests

For the safety of your children in the relaxation of your visit, no children or additional guests are permitted in the studio.